Your privacy matters to us. This Privacy Policy explains how queen.ph collects, uses, stores, and protects your personal information in full compliance with the Philippine Data Privacy Act of 2012.
1.1 This Privacy Policy ("Policy") describes how queen.ph ("we," "us," "our," or "the Platform") collects, uses, discloses, stores, and protects the personal information of individuals ("you," "your," or "Data Subject") who access or use the queen.ph website, mobile application, and all associated services (collectively, the "Platform").
1.2 queen.ph is committed to upholding the privacy rights of every Filipino player and user. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
1.3 By registering an account on queen.ph or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
1.4 This Policy should be read together with the queen.ph Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
2.1 For the purposes of the Data Privacy Act of 2012, queen.ph is the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. As PIC, queen.ph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.
2.2 queen.ph has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact the DPO using the contact details set out in Section 15 of this Policy.
2.3 Where queen.ph engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors (PIPs) and are contractually bound to process data only in accordance with queen.ph's instructions and applicable law.
3.1 queen.ph collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued ID number | Required |
| Contact Data | Email address, mobile number, residential address (city, province) | Required |
| Account Data | Username, encrypted password, account preferences, communication settings | Required |
| Financial Data | GCash number, Maya account, bank account details (BPI, BDO, Metrobank, etc.), transaction history, deposit and withdrawal records | Required |
| Verification Data | Copies of government-issued ID (e.g., PhilSys ID, passport, driver's licence), selfie or liveness check images, proof of address | Required for withdrawals |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage, responsible gaming limit settings | Automatic |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, screen resolution, referring URL | Automatic |
| Usage Data | Pages visited, features used, click-stream data, search queries within the Platform | Automatic |
| Communications Data | Records of your correspondence with our support team, live chat transcripts, email exchanges | When applicable |
| Marketing Preferences | Your opt-in or opt-out choices for promotional emails, SMS, and push notifications | Optional |
3.2 queen.ph does not intentionally collect sensitive personal information as defined under the Data Privacy Act (e.g., health data, religious beliefs, political affiliations) unless strictly required by law or regulation, such as for responsible gaming assessments or AML compliance. Where such data is collected, we will seek your explicit consent and apply heightened security measures.
3.3 You are not required to provide all categories of data listed above to use the Platform. However, failure to provide required data may limit your ability to access certain features, including real-money gaming and withdrawals.
4.1 queen.ph collects personal data through the following means:
4.2 Where we receive personal data about you from third parties, we will inform you of this at the earliest practicable opportunity, unless doing so would compromise a fraud investigation or is otherwise prohibited by law.
5.1 queen.ph processes your personal data for the following purposes:
5.2 queen.ph will not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
6.1 queen.ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:
6.2 Where queen.ph relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.
7.1 queen.ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
7.2 All third-party service providers engaged by queen.ph are required to process personal data only in accordance with queen.ph's instructions and applicable Philippine data protection law. queen.ph conducts due diligence on its service providers and requires them to implement appropriate technical and organisational security measures.
7.3 In the event of a merger, acquisition, or sale of all or substantially all of the assets of queen.ph, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
8.1 queen.ph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | PAGCOR / AML requirements |
| Financial transaction records | 10 years from transaction date | Anti-Money Laundering Act |
| Gaming history | 5 years from date of activity | PAGCOR licensing requirements |
| Customer support records | 3 years from last interaction | Legitimate interests / legal claims |
| Marketing preferences | Until consent is withdrawn | Consent |
| Technical and usage data | 13 months from collection | Legitimate interests |
8.2 Upon expiry of the applicable retention period, queen.ph will securely delete or anonymise your personal data in accordance with its data disposal procedures. Anonymised data that can no longer be linked to an identifiable individual may be retained indefinitely for statistical and analytical purposes.
8.3 Where personal data is subject to a legal hold in connection with ongoing litigation, regulatory investigation, or dispute resolution, the relevant data will be retained until the matter is finally resolved, notwithstanding the standard retention periods above.
9.1 queen.ph implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:
9.2 While queen.ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. queen.ph cannot guarantee absolute security and is not liable for unauthorised access resulting from circumstances beyond its reasonable control.
9.3 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, queen.ph will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with the Data Privacy Act and NPC Circular No. 16-03.
9.4 You are responsible for maintaining the security of your own account credentials. queen.ph will never ask you for your password via email, live chat, or any other communication channel. If you receive such a request, please report it to our support team immediately.
10.1 queen.ph uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, analyse usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit the Platform.
10.2 queen.ph uses the following categories of cookies:
10.3 You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.
10.4 queen.ph does not use cookies to collect sensitive personal information or to track your activity on third-party websites.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by queen.ph. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.
You have the right to be informed of how your personal data is collected, used, and processed, including the identity of the data controller and the purposes of processing.
You have the right to request a copy of the personal data queen.ph holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update most account information directly through your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.
11.2 queen.ph will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it. queen.ph reserves the right to verify your identity before processing any data subject request.
12.1 queen.ph does not knowingly collect, use, or store personal data from individuals under the age of twenty-one (21). The Platform is not directed at minors, and we take active steps to verify the age of all registered users.
12.2 If queen.ph becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately using the details in Section 15.
12.3 Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent access to age-restricted platforms such as queen.ph.
13.1 queen.ph primarily processes personal data within the Philippines. However, some of our third-party service providers, including game software providers and analytics platforms, may be located outside the Philippines and may process your personal data in their respective jurisdictions.
13.2 Where personal data is transferred outside the Philippines, queen.ph ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law.
13.3 By using the queen.ph Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
14.1 queen.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly.
14.2 Where changes are material, queen.ph will provide reasonable advance notice by posting a prominent notice on the Platform or by sending an email to your registered address. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes.
14.3 We encourage you to review this Policy periodically to stay informed about how queen.ph protects your personal data.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by queen.ph, please contact our Data Protection Officer:
15.2 If you are not satisfied with our response to your data subject request or complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
15.3 For responsible gaming concerns, self-exclusion requests, or account limit adjustments, please contact our support team and mark your message as "Responsible Gaming." You may also visit our Responsible Gaming page for more information.
Six core commitments that define how queen.ph handles your personal information on the Platform every single day.
All data transmitted between your device and queen.ph is protected by TLS encryption. Sensitive data stored on our servers is encrypted at rest using AES-256, the same standard used by major Philippine banks.
queen.ph fully complies with the Philippine Data Privacy Act of 2012 (RA 10173) and all NPC issuances. We have a registered Data Protection Officer and maintain a comprehensive privacy management programme.
queen.ph never sells, rents, or trades your personal data to third parties for their own marketing purposes. Your information is used only to deliver and improve the queen.ph experience.
You have eight data subject rights under Philippine law, including access, rectification, erasure, and portability. queen.ph responds to all data requests within 30 days and provides a dedicated DPO contact for privacy concerns.
We keep your data only as long as legally required. Once retention periods expire, data is securely deleted or anonymised. We never hold onto personal information longer than necessary.
In the unlikely event of a data breach, queen.ph will notify the NPC within 72 hours and inform affected players without undue delay, in full compliance with NPC Circular No. 16-03.
Now that you know how queen.ph protects your personal data, you can play with full confidence. Join hundreds of thousands of Filipino players enjoying a secure, PAGCOR-regulated gaming experience — all in Philippine Peso.